Rachel Brock

Implementation Specialist

Systems Design & Salesforce

Key Results

Rachel joined Grantbook in 2021 as a Salesforce Implementation Specialist. She delights in supporting clients as they discover how technology solutions can make their work more efficient (and perhaps a little more fun!). 

Prior to joining Grantbook, Rachel spent 6 years working in the non-profit and human services sector in the United States. She worked as an In-Home Family Therapist and Volunteer Coordinator before pursuing a career in technology, specifically Salesforce, because she noticed how much impact effective technology solutions could have in her organization and in the non-profit sector as a whole. She was promoted to a Salesforce Administrator role in 2019, where she developed skills in form building, process automation, system administration, and training. With a reliance on user feedback and dedication to detailed training, Rachel greatly increased system utilization and data quality. 

Rachel enjoys board games, snowstorms, reading non-fiction, and wandering through grocery stores.


Notable Clients & Projects

Skills

  • Client Support & Training
  • User-Centred Design
  • Project Management

Tech Tools

  • Salesforce
  • Microsoft Office 365
  • FormTitan

Training & Education

Salesforce Advanced Administrator Certification - August 2020

Salesforce Administrator Certification - December 2019

B.A. Human Services and Spanish - Carson-Newman University, 2016

Blog Posts

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