Monica Hwu

Implementation Specialist

Salesforce Practice Lead

Key Results

Monica delights in creative tech problem-solving and figuring out that one small solution that will make users' lives easier. Prior to joining Grantbook as an Implementation Specialist, she worked at Pro Bono Ontario, a charity that connects low-income, marginalized individuals with volunteer lawyers for legal advice and advocacy, and was responsible for all their tech needs: from sysadmining, training, and tech support to researching, recommending, and implementing tech solutions. Highlights during her time at Pro Bono Ontario include spearheading the organization's transition to Salesforce, and converting a series of long, legalese-heavy application forms into streamlined, plain-language ones with automation.

A licensed paralegal, Monica is proficient in housing, small claims, and employment law, and passionate about access to justice. In her free time, she enjoys knitting, reading, and trying out new recipes.

Notable Clients & Projects


  • User-Centred Design
  • Client Support and Training
  • Data Analysis
  • Project Management

Tech Tools

  • Salesforce
  • Microsoft Office 365
  • Adobe Creative Cloud

Training & Education

Bachelor of Arts with Honours In English Language and Literature
Queen's University

Paralegal (Accelerated)
Seneca College

Certified in Alternative Dispute Resolution
Seneca College's School of Legal and Public Administration

Blog Posts