Lisette Peerlings

Business Analyst

Systems Design & Salesforce

Key Results

Lisette cares deeply about finding efficient solutions to operational challenges in the social sector. She uses a bird's-eye view and a detailed process review approach alike to recognize where improvements can be found and translates them to technology solutions. Lisette incorporates change management techniques throughout each project to ensure user adoption.

Here at Grantbook, Lisette supports foundations as a Salesforce Philanthropy Solutions Consultant, using business analysis to break complex grantmaking operations into manageable elements for process design. Prior to joining Grantbook she worked for 16 years in the non-profit sector in various technical and non-technical roles. The last six years have been focused on Salesforce implementation and maintenance at Toronto Region Immigrant Employment Council (TRIEC).

Notable Clients & Projects


  • Workshop Design & Facilitation
  • Business Analysis
  • Documentation & Training
  • Certified Change Leader (CCL)

Tech Tools

  • Visio & Lucidchart
  • Salesforce 
  • FormAssembly
  • ScreenSteps

Training & Education

Capillary Consulting, 2021: Certified Change Leader (CCL: 020004) 

Capillary Consulting, 2021: Certified Change Agent (CCA: ID 28892675) 

University of Toronto, 2018: Agile Project Management 

Toronto Metropolitan University, 2013: PG Diploma Non-Profit Management 

Zuyd University: Information Management

Blog Posts