Lisette Peerlings

Salesforce Service Lead

Systems Design & Salesforce

Key Results

Lisette cares deeply about finding efficient solutions to operational challenges in the social sector. Challenges may focus on institutional knowledge, business processes, change management, and technology. Here at Grantbook, Lisette has recommended a variety of solutions to clients, first as a Salesforce Philanthropy Solutions Consultant, and currently as Service Lead of our Salesforce Practice. When you reach out to us, there’s a big chance you will meet her!

Prior to joining Grantbook she worked for 18 years in the philanthropic, non-profit sector in various technical and non-technical roles. She has experience working with organizations in North America, Asia, Africa, and Europe. Since 2016, she has been working with and within Salesforce.

Notable Clients & Projects

  • George Kaiser Family Foundation - Implementation Readiness project. Role: Salesforce Business Analyst. Optimized business processes and acquired functional requirements.
  • George Kaiser Family Foundation - Implementation Readiness project. Role: co-Project Manager, Salesforce Business Analyst. Translated functional requirements into technical requirements, created test scripts, supported QA and User Acceptance Testing, provided 3-day In-Person Training, and delivered System Documentation.


  • Project Management and Advisory
  • Certified Change Leader (CCL)
  • Workshop Design & Facilitation
  • Business Analysis

Tech Tools

  • Visio & Lucidchart
  • Salesforce (especially non-profit solutions, including but not limited to Nonprofit for Grantmaking)
  • Vendor-agnostic tools that integrate with Salesforce - ask me about them!

Training & Education

Capillary Consulting, 2021: Certified Change Leader (CCL: 020004) 

Capillary Consulting, 2021: Certified Change Agent (CCA: ID 28892675) 

University of Toronto, 2018: Agile Project Management 

Toronto Metropolitan University, 2013: PG Diploma Non-Profit Management 

Zuyd University: Information Management

Blog Posts