⟵ Back to Our People

Key Results

  • Helped multinational foundations (Canada, US & EU) define and execute on their digital transformation strategy
  • Grew Grantbook's business model, achieving record profits and increasing geographic reach to tap the European market
  • Folded new service design approaches into project delivery

James Law

Director, Innovation & Business Development

Director, Innovation & Business Development

Key Results

  • Helped multinational foundations (Canada, US & EU) define and execute on their digital transformation strategy
  • Grew Grantbook's business model, achieving record profits and increasing geographic reach to tap the European market
  • Folded new service design approaches into project delivery

James Law has worked for 10 years in the social finance and social sectors, designing, exploring, and implementing technologies to help organizations activate mission and achieve impact.

He began working in lean non-profits, employing databases and constituent relationship management tools (CRM) to help track and aggregate data for land conservation and environmental protection. Moving into social finance, he managed the development of an application to administer community bonds and equity.

Moving to Grantbook in 2015, James dove head first into helping foundations—of all types—align on digital values, explore technology options, and select the best path forward. From there, he continued to explore solutions architecture and integrations, connecting best-in-class tools to meet the ideal needs of grantmakers, grantees, and all stakeholders. 

More recently James is investing in Grantbook’s use of service design tools—from personas to service blueprints—to increase resilience and reduce the risk of technology planning and adoption via human-centred thinking. He also helps rally and co-ordinate Grantbook’s new ideas and opportunities as philanthropy and technology change.

Notable Clients & Projects

  • The Wellcome Trust (UK): Grants Management Software landscape review and digital transformation strategy, using service design approaches. Employed personas and service blueprints to select a category of philanthropy technology that is feasible, usable and desirable for further prototyping and exploration. This process is leaner and helps mitigate risk compared to a traditional “winner-takes-all” solutions selection process.
  • Oak Foundation (EU): Digital strategy, system selection, and process mapping
  • The Boston Foundation (USA): Systems selection
  • Oakville Community Foundation (Canada): Digitalization of a community foundation

Skills

  • Business Development
  • Digital Strategy
  • Workshop Facilitation
  • Human-Centered Design & Service Design

Tech Tools

  • Salesforce
  • Foundant
  • Fluxx

Training & Education

University of Waterloo
MES, Environment & Resource Studies
2009-2012
Activities & Societies: WPIRG Board of Directors and Treasurer, Biosphere Sustainability Project and Model Forests

Canadian Securities Institute
Canadian Securities Course, Investments and Securities
2015-2016

Schulich School of Business - York University
Co-operative Business Management Certificate, Business Administration & Management, General
2012-2012

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